Player Guide & Account Managment

Find answers to many how-to, log-in assistance, and account management questions.

Are You Receiving Notifications on Your Device?
These push notifications you are receiving are most likely from other games you've downloaded or games that are being marketed by a third party affilia...
Thu, 16 Oct, 2014 at 9:05 PM
Connectivity Issues
To ensure that users are able to play games freely without any delays, we do recommend turning on your device's WiFi.  Even though connections, such as...
Fri, 29 Nov, 2013 at 11:06 AM
Game Keeps Freezing/Crashing
If your game keeps crashing or freezing, please follow these steps: • Check your connection.  We recommend that our users be connected to WiFi to maximize ...
Sat, 16 Aug, 2014 at 9:41 PM
Lost Chips/Coins
If you have lost coins or chips while playing one of our games due to an application error, please email our support team at help@playcredits.com.  Make sur...
Sun, 12 Oct, 2014 at 6:07 PM
My Game is Too Small on the Screen
Although our games are functional across multiple devices, they may not always be optimized for every device.  Because of this, some games may not appear on...
Mon, 14 Oct, 2013 at 11:38 AM
My Game Won’t Download
Should you encounter any issues downloading a game, check the following: The storage space on your device (a game will not download if there is not ...
Tue, 9 Sep, 2014 at 2:12 PM
Report Abuse/Cheating
To report any abuse or violations in any of our games, please email us at help@playcredits.com. In addition, please provide us with a description of th...
Mon, 14 Oct, 2013 at 11:40 AM
Rules of Conduct
PlayPhone Community - Rules of Conduct Welcome to the PlayPhone support community! Here you can share your thoughts, ideas, and opinions about social games...
Mon, 14 Oct, 2013 at 11:46 AM
What are Playpoints?
Playpoints are a virtual form of currency that can be used to purchase additional features in our network of mobile games, powered by Playphone.  Playpoints...
Fri, 22 Jun, 2018 at 1:15 PM
Why Can't I Play on Another Device?
Although users are able to access our games across different devices, there are some games that only allow progress to be stored on the original device.  Th...
Mon, 14 Oct, 2013 at 11:50 AM