Purchase & Billing Answers

Find answers to purchase and billing questions.

Automated Cancellations
You can call our support team at 1-866-290-9022 Mon.-Fri. from 8-5 PST.  Our menu will give you the option to process an automated cancellation.  Automated ...
Mon, 29 Sep, 2014 at 2:29 PM
Full Version of Games
Several of the games we offer are available for free, but on a trial run.  In order to advance further in the game, and unlock additional features, you much...
Sat, 16 Aug, 2014 at 8:21 AM
I Never Received My Item
There are a variety of games that allow users to make in-app purchases.  These purchases include bonuses, currency, or even the full version of the game.  I...
Fri, 19 Dec, 2014 at 10:34 PM
In-App Purchases
In-app purchases may include additional currency, bonuses, or buying the full versions of some of our games.  If you are an Android user and would like a r...
Fri, 22 Jun, 2018 at 1:30 PM
Refund Policy
At Playphone, we do adhere to the 90-day policy laid out by the mobile carriers.  Because of this, we can only issue refunds for the 3 months prior to the r...
Fri, 22 Jun, 2018 at 1:30 PM
Parental Control
We highly recommend that all parents visit the Sprint Parental Control website to obtain important information on how to restrict access to age-appropriate ...
Wed, 4 Feb, 2015 at 11:07 AM
What is Third-Party Billing?
Third-party billing allows you to buy third-party goods and services from certain providers partnering with Sprint and have the cost of the purchase billed ...
Wed, 4 Feb, 2015 at 11:18 AM