Subscription Questions & Answers

Find answers quickly on how to manage and maintain your subscription status.

Playcredit Charges and Subscription Information
We are here to help you with any cancellation or refunds for unused Playcredits. For quick help with a cancellation and refund request, please send us and e...
Tue, 9 Sep, 2014 at 6:47 AM
How Do I Get a Refund?
There are two ways to receive a refund for your Playcredits subscription: 1) Send an email to our support team at help@playcredits.com.  Make sure to ...
Sun, 12 Oct, 2014 at 2:04 PM
How Did I Get Subscribed?
Subscriptions are initiated when someone using the mobile device clicks on an advertisement while on another application or while browsing the web.  Our adv...
Wed, 4 Feb, 2015 at 11:16 AM
How Do I Prevent My Child From Purchasing Your Service?
Our advertisements are running on multiple applications, most notably Pandora and Words With Friends, through a third party service.  Because of this, Playc...
Wed, 4 Feb, 2015 at 11:14 AM
How Do I Unsubscribe?
There are two ways to cancel your Playcredits subscription: 1) Send an email to our support team at help@playcredits.com.  Make sure to provide the re...
Mon, 22 Sep, 2014 at 9:36 AM
Parental Control
We highly recommend that all parents visit the Sprint Parental Control website to obtain important information on how to restrict access to age-appropriate ...
Wed, 4 Feb, 2015 at 11:12 AM