Top FAQs

Find your answer quickly.

What are Playcredits?
Playcredits are a premier virtual points which can be used to purchase in-app items across all applications within the PlayPhone Social Gaming Network. Pl...
Wed, 4 Mar, 2015 at 12:46 PM
Playcredit Charges and Subscription Information
We are here to help you with any cancellation or refunds for unused Playcredits. For quick help with a cancellation and refund request, please send us and e...
Thu, 6 Nov, 2014 at 1:52 PM
How Can I Contact Support?
Our support team is here to help you with all your subscription inquries.  You can reach them through several different channels. Open a ticket o...
Sun, 1 Jun, 2014 at 5:04 AM
How Do I Cancel My Membership?
 You can cancel your membership in a variety of ways: Visit play.playcredits.com Email our support team at help@playcredits.com Call 1-8...
Wed, 8 Oct, 2014 at 7:03 AM
Refund Policy
At PlayPhone, we do adhere to the 60 day policy laid out by the mobile carriers.  Because of this, we can only issue refunds for the 2 months prior to the r...
Thu, 6 Nov, 2014 at 1:58 PM
I Am Having Trouble With a Game.
If you are ever having issues with a game, please check the following: Be sure that you have the latest update of the application Your devi...
Sun, 10 Aug, 2014 at 6:54 AM
In-App Purchases
In-app purchases may include additional currency, bonuses, or buying the full versions of some of our games.  If you are an Android user and would like a r...
Tue, 31 Dec, 2013 at 2:02 PM
Lost Chips/Coins
If you have lost coins or chips while playing one of our games due to an application error, please email our support team at help@playcredits.com.  Ma...
Mon, 14 Oct, 2013 at 12:16 PM
How Do I Prevent My Child From Purchasing Your Service?
Our advertisements are running on multiple applications, most notably Pandora and Words With Friends, through a third party service.  Because of th...
Wed, 4 Feb, 2015 at 11:14 AM
Connectivity Issues
To ensure that users are able to play games freely without any delays, we do recommend turning on your device's WiFi.  Even though connections, such as...
Mon, 14 Oct, 2013 at 12:16 PM